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order@basisclothing.co
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Mon-Fri, 9am-5pm

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Singapore

Singapore

Mon-Fri, 9am-5pm

Operation Updates

 

12th January 2022
BACK TO BUSINESS

With the gradual easing of safety measures, we are happy to share that we are fully operational and back to dispatching all orders within 3 working days.

To receive your purchases in time for Lunar New Year, please place your orders by 23rd January 2022. Our warehouse will be closed from 24th January to 6th February 2022 in celebration of the festivities. All orders placed during this break will only be shipped from 7th February onwards. 

We have also updated our returns and exchanges policy 
in view of the COVID-19 situation for the convenience of our shoppers. Returns eligibility has been extended to 14 days from date of receipt, you can learn more about our returns and exchanges policy here.

Here's to a restful year ahead, BASIS girls.

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30th September 2021
COPING WITH STRICTER COVID-19 SAFETY MEASURES

In view of the Work-From-Home mandate put in place by the Singapore government on 27th September 2021, BASIS will remain open as an online retail business, but at a lower capacity to minimize warehouse operations, for the good of our staff.

All orders placed from 27th September 2021 onwards will only be shipped within 10 to 12 working days. Please only place orders if you are comfortable with the revised shipping duration.

We have also updated our returns and exchanges policy 
in view of the COVID-19 situation for the convenience of our shoppers. Returns eligibility has been extended to 14 days from date of receipt, you can learn more about our returns and exchanges policy here.

Stay well and stay safe, BASIS girls.

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17th May 2021
COPING WITH STRICTER COVID-19 SAFETY MEASURES

In view of the stricter measures put in place by the Singapore government on 16th May 2021, BASIS will remain open as an online retail business, but at a lower capacity to minimize warehouse operations.

All orders placed from 17th May 2021 onwards will only be shipped within 10 to 12 working days. Please only place orders if you are comfortable with the revised shipping duration.

We have also updated our returns and exchanges policy 
in view of the COVID-19 situation for the convenience of our shoppers. Returns eligibility has been extended to 14 days from date of receipt, you can learn more about our returns and exchanges policy here.

Stay well and stay safe, BASIS girls.

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  5th April 2021
PREORDER UPDATES
  
PO2101 was closed on 23rd Jan 2021 and estimated to arrive in mid to end April. PO2102 was closed on 28th Feb 2021 and estimated to arrive in end April.

Due to COVID safety regulations, the CNY break in China was extended two weeks longer than usual, which delayed production. Stock production for both preorders has just been completed and shipping will take another 3 weeks. We hope to receive the shipment by end April and dispatch all orders within 3 to 5 working days. Thank you for your patience, BASIS girls!  

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9th February 2021
FESTIVE BREAK

Blessed Lunar New Year! Our office and warehouse will be taking a festive break from now till 16th February 2021. All orders placed during this period will only processed and dispatched after 16th February. 

Requests for returns and exchanges received during the festive break will also be processed after 16th February. Your return / exchange request will be valid as long as we receive your email within 14 days from your date of receipt, and is compliant with the rest of our return and exchange policy.

Thank you, BASIS girl, for your love & support.
Enjoy all the pineapple tarts you can eat & we'll see you in a week!

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4th June 2020
COPING WITH COVID-19

In view of the measures put in place by the Singapore government, BASIS can and will continue to operate as an online retail business.

We have also updated our returns and exchanges policy 
in view of the COVID-19 situation for the convenience of our shoppers. Returns eligibility has been extended to 14 days from date of receipt, you can learn more about our returns and exchanges policy here.