Email us at email@example.com with your order number should you have any enquiry and we will reply within 2 – 3 working days. Our working days are Mondays to Fridays, excluding weekends and public holidays.
BASIS tries our best to ensure that the web store reflect true stock availability, but in the event that technical glitches occur and the item(s) shown to be available are out of stock, we will notify you as soon as we can. You may either cancel your order and opt for a refund or exchange it for another item.
In situations where your item is deemed defective before shipping, we will not ship them out as it is our policy to only sell quality products. In the event that your item defective and is the last piece in stock, we will notify you and you may either cancel your order and opt for a refund or exchange it for another item.
We do not accept order cancellations once an order has been placed. Thus, please only cart out after you ensure that you have selected the correct item(s) in the correct quantiy, size and colour. BASIS will not be held liable in the event that the wrong item(s) are purchased due to purchasing error.
Do also ensure that the correct address and mobile number provided. Misinformation will result in a delay in delivery and a re-delivery fee of $3.50 will be charged if the parcel is returned.
Should you face any problems with your order, please contact firstname.lastname@example.org as soon as possible. Returns are accepted 10 days from date of receipt and must abide to our Returns and Exchange policy.
Placing an order with BASIS makes you responsible for standard shipping costs. BASIS ships internationally.
All orders will be shipped out within 2 working days upon payment verification. Tracking is available via https://app.simplypost.asia/track.html for all orders. Shipping costs are non-refundable. Please visit our Shipping & Tracking page for shipping rates.
Shipments are sent out based on order numbers. We do not accept combined shipment requests for two separate orders.
Please note that the order value for Free Shipping apply to the total value of the cart after discount codes are applied.
Returns & Exchanges
The BASIS team tries our best to do quality checks before sending out any item(s), in the unlikely event of receiving a defective product, returns can be made 10 days from date of receipt. In the event that wrong items are order/received, exchanges can be made. If you have made a wrong purchase at checkout and wish to make an exchange, return Shipping Fees apply. Where applicable, discount codes applied on orders will be honoured for exchanges.
Please check our Returns and Exchange policy for a better understanding of your Returns/Exchanges eligibility.
Sales & Promotions
All discounts and promotional codes are subject to the following conditions, on top of conditions already specified upon announcement:
- Do ensure that discount codes are applied before checkout, BASIS is not responsible for codes that were not applied during the checkout process and discount codes cannot be applied after an order has been placed
- Discount codes cannot be stacked – only one code may be used per order
- Promotions of any sort are strictly not-extensible
- Sale items cannot be returned or exchanged (in the absence of any defect)
- For promotions with a minimum spend requirement, your order must be at or over this amount prior to the use or any discount codes for the promotion to apply
- BASIS has the right to end any promotional offers at any given time
We only send you emails if you have opted in for receiving emails from BASIS. If you wish to opt out of receiving emails from us, you can do so with the unsubscribe link at the bottom of all email messaged. Should you have any trouble unsubscribing from our newsletters, please contact us at email@example.com.
Items that are Out of Stock will selectively be put on Backorder based on demand. Arrival dates of items differs and will be updated on the product page itself. In cases where a Backorder/Preorder item is ordered together with an In-stock item, we will ship the order only when the Backorder item(s) have arrived.
Delays might occur for Backorder items due to unforeseen circumstances, in these cases, refunds will not be made should the delay be not more than 2 weeks. Should the delay be longer than 2 weeks or there are insufficient stocks, a full refund will be made within 48 hours.